i just blogged about my “cheers!” email this morning, and got 3 “blunders” later today.

remember your kindergarten days when your teachers put a star stamp on your hand when you do something good in class, then you show it off to your parents when they get home (ever careful not to wash it off the whole afternoon)? remember the moment?

i had this moment today at work.

yesterday, a customer was complaining why her processing failed. i replied saying the schedule was closed even before the jobs completed. she replied (with all our other counterparts in CC) asking why the schedule was closed and demanding an explanation. my team mate and i huddled to discuss what’s the diplomatic way of saying that another customer (meaning, their side) has closed the schedule thus making the job fail. eventually, i emailed her the account number (but not the name, bahala na sya maghanap kung sino yun. most likely she knows. it’s her processing anyway) with screenshots of logs as proof indirectly pointing out that the mistake was done from their side, not ours.

and today, i received a “cheers!” email from our manager from Toronto.